Call Centre Sales Consultant
Full time @Revive-Herbal-Health posted 10 months ago in Call Centre Shortlist Email JobJob Detail
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Job ID 145529
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Offered Salary 0
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Career Level Intermediate or mid-level
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Experience 2 Years
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Gender Both
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Industry Call Centre
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Qualifications Matric Certificate
Job Description
📋 Job Overview
As a Credit Repair Consultant, you will be responsible for initiating contact with potential clients, explaining our services in a clear and compelling manner, and guiding them through the credit repair process. This role requires strong communication skills, a proactive mindset, and a genuine desire to help others.
Key Details:
- Job Title: Credit Repair Consultant
- Job Type: Full-time
- Location: Cape Town, Western Cape (City of Cape Town)
- Work Arrangement: In-person
- Salary Range: R8 000 – R30 000 per month
- Contract Type: Probation (3 months) leading to permanent employment
📞 Daily Responsibilities
Your day-to-day activities will revolve around client outreach, education, and support. You’ll be part of a campaign focused on credit repair, engaging with individuals who may be struggling with debt, poor credit scores, or financial uncertainty.
Core Duties:
- Client Outreach: Initiate daily contact with new potential clients via phone, email, or WhatsApp.
- Service Explanation: Clearly articulate how our credit repair services work and how they can benefit each client’s unique situation.
- System Navigation: Use internal systems to manage client data, track progress, and ensure timely follow-ups.
- Relationship Building: Establish trust and rapport with clients, encouraging them to take the first step toward financial recovery.
- Performance Tracking: Meet daily, weekly, and monthly targets related to client engagement and conversion.
📚 What You’ll Learn
We’re committed to equipping our consultants with the knowledge and tools they need to succeed. Whether you’re new to the industry or bringing years of experience, our training program is designed to ensure you’re confident and capable from day one.
Training Outcomes:
- Credit Report Literacy: Learn how to read and interpret credit reports, identify key issues, and explain findings to clients.
- Service Mastery: Understand the full scope of our credit repair services, including legal processes, timelines, and expected outcomes.
- System Proficiency: Gain hands-on experience with our CRM and other internal tools used to manage client interactions and documentation.
🧑🏫 Training & Onboarding Process
We recognize that every candidate brings a unique background and skill set. That’s why our onboarding process is tailored to accommodate both experienced professionals and those new to the field.
For Candidates Without Experience:
- 1-Day Training: A comprehensive introduction to our services, systems, and client engagement strategies.
- Phone Test: After training, you’ll be evaluated through a live phone test to assess your communication skills and understanding.
- Probation Contract: If successful, you’ll receive a 3-month probation contract with the potential to transition into a permanent role.
For Experienced Candidates (2+ Years):
- 1-Day Training: A refresher and orientation session to align with our company standards.
- Phone Test Within a Week: A performance-based evaluation to confirm readiness.
- Probation Contract: Upon successful completion, you’ll be offered a 3-month probation contract leading to permanent employment.
