Call Centre Agent (Customer Service)

Temporary @121 BPO Client Services posted 5 hours ago in Call Centre
  • 1 Waterford Place, Century Place Boulevard, Century City, Cape Town, 7441 View on Map
  • Post Date : September 18, 2026
  • 0 Application(s)
  • View(s) 4
Email Job

Job Detail

  • Job ID 200662
  • Offered Salary  0
  • Career Level  Entry-level
  • Experience  Less Than 1 Year
  • Gender  Both
  • Industry  Customer Service
  • Qualifications  Matric Certificate

Job Description

Full job description

PepsiCo’s Sub-Saharan Africa: Call Centre Agent in Customer Service.

Overview:

This role requires an individual who can efficiently handle customer calls and email interactions while also completing back-office tasks, including, but not limited to addressing corrections, orders, etc.

Minimum Requirements (Mandatory)

Candidates must meet the following minimum requirements to be considered for the role:

  • A minimum of 6 months’ call centre experience in customer service.
  • Computer literacy with a good working knowledge of:
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel

Key Competencies

The ideal candidate should demonstrate the following competencies:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a customer-first approach.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and time management skills.
  • Ability to work independently as well as collaboratively within a team.
  • Professional telephone etiquette.
  • High level of attention to detail and accuracy.
  • Ability to multitask while managing customer queries efficiently.

Advantageous Experience

Experience using any of the following systems will be considered an added advantage:

  • SAP
  • Salesforce
  • Genesys

Working schedule:

Mon – Fri: 08:00 to 17:00 – Rotational shifts over the weekend may also include night shifts (for which transport will be supplied).

Pay: R7 500,00 per month

Work Location: In person

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

    You accept email communication.

    Apply for the job
Apply for the job
 
  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

    You accept email communication.

    Apply for the job
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.jpeg, .png, .doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.