Utilities – Customer Service Advisor

Job Detail

Job ID 205799
Offered Salary 0
Career Level Entry-level
Experience Less Than 1 Year
Gender Both
Industry Customer Service
Qualifications Matric Certificate

Job Description

Full job description

What being part of the Sigma Family means for you:As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work – voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance which are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity…:

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements:

Minimum passed Grade 11 / Matric
Minimum of 6 months – 1 year experience as a utilities advisor (BPO Environment)
Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
Clear Credit and criminal record check
Computer literate
Effective written and verbal communication skills
Experience working in a Contact Centre is essential

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Other jobs you may like

Email Assessment
- @ Teleperformance South Africa
- 2nd Floor, 11 Adderley Street, Cape Town, 8001
Full time