Customer Service Booking Agent

Full time @LekkeSlaap posted 1 year ago in Customer Service
  • Post Date : August 22, 2025
  • Apply Before : December 9, 2026
  • 14 Application(s)
  • View(s) 356
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Job Detail

  • Job ID 47403
  • Offered Salary  0
  • Career Level  Others
  • Experience  Fresh
  • Gender  Both
  • Industry  Hotel & Resort Management
  • Qualifications  Matric Certificate

Job Description

LekkeSlaap, South Africa’s leading accommodation booking app, is known for its user-friendliness, outstanding customer service, and wide range of local accommodation options. We’re looking for a customer-focused Booking Agent to join our vibrant team at the V&A Waterfront!

If you enjoy helping people, work well under pressure, and thrive in a fast-paced environment, this is your chance to be part of a company that’s transforming travel in South Africa.

  • Troubleshoot customer concerns and provide effective solutions.

  • Complete assigned tasks on time and to a high standard.

✅ Requirements

  • Customer service or booking experience (preferred).

  • Fluent in Afrikaans & English (spoken and written).

  • Excellent communication and confident phone etiquette.

  • Comfortable using computer systems (booking platforms a plus).

  • Strong problem-solving skills and ability to multitask.

  • Organised, detail-oriented, and customer-centric.

  • Ability to work in a fast-paced, high-pressure environment.

  • Flexible availability (including weekends and select public holidays).

  • Professional, reliable, and committed, with own reliable transport.

🕒 Shift Schedule

  • Weekend shifts (about once a month, depending on roster).

  • Seasonal adjustments may apply.

  • Some public holiday shifts within rotation (with added compensation).

🎁 Benefits

  • Modern offices at the V&A Waterfront

  • Travel vouchers & exclusive discounts

  • Employer-funded pharmacy visits (FeelBetterFast)

  • Pension fund contributions

  • Generous leave package + extra half-day off monthly

  • Monthly team events and more!

Required skills

Build and maintain strong relationships with guests and property owners. Fluency in Afrikaans and English (both spoken and written). Previous experience in customer service or a similar booking role is preferred. Provide exceptional customer service by addressing enquiries, resolving issues, and offering afterca

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