Sales Trainer
Full time @FGro Red TS2 and FGro Green posted 1 year ago in Other Shortlist Email JobJob Detail
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Job ID 88794
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Offered Salary 0
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Career Level Others
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Experience 3 Years
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Gender Both
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Industry Sales
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Qualifications Matric Certificate
Job Description
At FGro Red, we believe that learning never stops. It’s more than just ticking boxes; its about real growth. We’re looking for a Sales Trainer who’s ready to deliver engaging, hands-on training that equips our teams with the skills they need to excel. As the Training Facilitator, you will be responsible for the analysis of training needs in line with operational needs. You will be tasked with designing and conducting training and development programmes to improve individual and organisational performance. We are trusting you to focus on identifying learning needs of our employees and facilitating training initiatives. If you can find the drill of how our Team Members can enhance their skills, come join our Powerhouse Team! . Apply today.
Minimum Requirements:
-Matric.
-Relevant qualification or studying towards one (advantageous)
– 3-5 years of Trainer experience working in a Contact Centre
– Training experience in a Contact Centre environment is Essential
Responsibilities:
- Ensure that the identified Training Needs Analysis is sent through to the Head of Department.
- Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
- Present training interventions utilising a variety of instructional techniques or formats, such as roleplaying, simulations, team exercises, group discussions, videos, and online tools.
- Trains and mentors all Team Members who engage in coaching, mentoring or formal training.
- Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.
- Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
- Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials (e.g. Handouts, notebooks, pens, etc.
- Develop effective, comprehensive assessment tools and evaluate the effectiveness of training events using observation tools and surveys.
- Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
- Research and discuss alternative training methods and interventions with the relevant reporting manager.
- Create and maintain a positive and professional learning environment.
- Influence and relate to different cultures and Team Members from different backgrounds and able to adapt training accordingly.
Knowledge, Skills and Competencies:
- Communication: Demonstrate strong communication skills, both verbal and written. Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
- Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
- Reporting: Collate and report on information. Account for and verify reporting figures/statistics. Review/analyse reporting statistics and figures to identify trends and make relevant recommendations.
- Attention to Detail: Demonstrate the ability to observe, analyse and comprehend tasks, and identify and correct inaccuracies.
- Training: Proficient in training methodologies, curriculum development and soft skills.
Salary – 15 -25k +
Send your updated CV and a motivational letter to apply@fgro.co.za
Subject: Telesales one_Trainer
Please note that only applicants who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
Job Type: Full-time
Pay: From R15Â 000,00 per month
Work Location: In person