Branch Coordinator / Logistics and Customer Service Coordinator
Full time @Mbombela Gas & Welding posted 8 months ago in Business operation and business management Shortlist Email JobJob Detail
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Job ID 58246
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Offered Salary 0
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Career Level Intermediate or mid-level
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Experience 3 Years
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Gender Both
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Industry Gas Distribution
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Qualifications Matric Certificate
Job Description
Position Title: Branch Coordinator / Logistics and Customer Service Coordinator
Location: 154 Solomon St, Rocky Drift, White River, 1240 (Mbombela Gas & Welding)
Reporting to: Branch Supervisor
Industry: Gas Distribution (Mainly LPG and Welding, Industrial Gases)
Purpose of the Role
As Branch Coordinator, you are responsible for the overall performance, safety, and customer service standards of the Sales Hub. This includes managing people, processes, stock, finances, and customer relationships while ensuring smooth day-to-day operations in line with company standards.
Minimum Requirements
- Matric (Grade 12)
- Valid driver’s licence
- Proven customer service skills
- Experience with Pastel or similar accounting/ERP systems
- 2–3 years of supervisory or advisory /branch operations experience (advantageous)
- Knowledge of LPG/Industrial gas industry (advantageous) but not necessary
Key Performance Areas (KPIs)
1. Sales & Business Performance
- Grow and protect market share through strong customer relationships.
- Lead and manage all branch functions to achieve sales and margin targets.
- Promote service excellence and ensure customer satisfaction.
- Implement cost-saving and efficiency initiatives.
2. Customer Account & Debt Management
- Ensure customer accounts are managed in line with credit policy.
- Work with sales/admin teams to follow up on overdue accounts.
- Escalate over-limit accounts appropriately.
3. Stock & Supplier Management
- Perform and oversee daily and monthly stock counts (LPG, Industrial & Welding).
- Maintain accurate stock records and resolve variances.
- Collaborate with procurement and suppliers to ensure stock availability.
- Ensure prompt receiving, GRN processing, and invoice capturing.
4. Administration & Financial Control
- Ensure timely banking, petty cash submission, and credit control.
- Maintain accurate files for customers and suppliers (POs, invoices, delivery notes).
- Submit monthly reports (LPG stats, credit notes, recon files, etc.).
- Ensure compliance with internal controls and budget limits.
5. Operations, Fleet & SHEQ
- Plan and monitor delivery schedules and vehicle readiness.
- Ensure trip sheets, logbooks, and fuel records are updated and correct.
- Conduct monthly SHEQ meetings and uphold safety procedures.
- Oversee site maintenance, PPE records, and filling plant compliance.
6. Customer Service Excellence
- Ensure professional and timely communication with clients.
- Resolve queries quickly and follow through on promises.
- Uphold high standards of housekeeping across all areas of the branch.
- Lead by example with a “do it today” mindset.
Ideal Candidate Traits
- Hands-on and solutions-driven
- Excellent interpersonal and communication skills
- Detail-oriented with strong admin discipline
- Safety-conscious and accountable
- Able to lead a small team and manage multiple workflows
- Comfortable working in a technical, high-responsibility environment
Why Join Us?
We offer a dynamic and practical work environment where ownership, responsibility, and customer excellence are rewarded. As part of our growing national footprint, you’ll be key to ensuring safe and reliable gas delivery services to our valued customers.
To Apply
Send your CV to rohan.duplessis@degasity.co.za by 30 September 2025
Job Type: Full-time
Pay: R15 000,00 – R20 000,00 per month
Work Location: In person
Application Deadline: 2025/09/30
Expected Start Date: 2025/10/01