Call Center Agent – Collections – Bellville

Job Detail

Job ID 197907
Offered Salary 0
Career Level Intermediate or mid-level
Experience Less Than 1 Year
Gender Both
Industry Call Centre
Qualifications Matric Certificate

Job Description

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place

Key Responsibilities:

Will be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activity
Will have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills
Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s.
Will be required to find resolutions for customer debt and use every opportunity to collect cash and minimize bad debt write-offs
Will be required to work to agreed quality standards and within agreed timescales
Will be responsible for proactively developing and maintaining your specialist industry, business and system knowledge
Will be responsible for managing complaints and ensuring the compliance of these
Will need to liaise with both internal and external colleagues throughout the business and externally with customers
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customers records and proactively collect appropriate information.