Concierge
Part time @Marvellous Maids posted 11 months ago in Other Shortlist Email JobJob Detail
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Job ID 35661
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Offered Salary 0
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Career Level Others
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Experience 5 Years
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Gender Both
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Industry Health Care
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Qualifications Matric Certificate
Job Description
We are seeking a professional and detail-oriented Concierge to join our team. This part-time role requires exceptional customer service skills, the ability to manage guest experiences seamlessly, and a keen eye for property standards. You will be the first point of contact for guests, ensuring their stay is smooth and memorable while maintaining high operational standards.
Key ResponsibilitiesGuest Management
- Handle reservation enquiries on Airbnb and direct booking platforms in line with company policy.
- Support guest vetting and onboarding processes.
- Greet and welcome guests, assisting with check-ins and, when necessary, check-outs.
- Maintain communication with guests during their stay via booking platforms and WhatsApp groups.
- Resolve guest issues professionally, troubleshooting on-site technical problems, and escalating when necessary.
- Implement remedial actions for breaches of company policy.
Property Management
- Coordinate linen and housekeeping when on duty.
- Report to management on consumables, breakages, and missing items.
- Conduct quality control checks prior to guest arrival.
- Perform regular technical inspections and address maintenance issues promptly.
- Coordinate maintenance and repairs with relevant teams.
Administration
- Arrange housekeeping transport between properties (e.g., Uber bookings).
- Keep accurate records of financial transactions, maintenance activities, and guest communications.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to anticipate guest needs and provide personalised service.
- High attention to detail and strong problem-solving skills.
- Strong organisational and time management abilities.
- Proficiency in Microsoft Office packages.
- Experience with property management software.
- Skilled in negotiation, conflict resolution, and maintenance coordination.
- Knowledge of business and management principles.
Experience
- Minimum 5 years’ experience in a luxury Airbnb, 5-star hotel, or guest house environment.
- Estate agent accreditation is advantageous but not essential.
To Apply:
Please send your updated CV to insaaf@marvellousmaids.co.za and sihle@marvellousmaids.co.za.
Job Type: Part-time
Pay: R10Â 000,00 per month
Expected hours: 9 per week
Application Question(s):
- Do you have your own reliable vehicle?
- Are you able to work on a flexible part-time schedule, including weekends when required?
- How many years of experience do you have in a luxury Airbnb, 5-star hotel, or guest house environment?
- Do you have experience using Airbnb or other booking platforms for guest communication and reservations
- Which property management software platforms have you used before?
- Do you have experience coordinating housekeeping and maintenance teams?
- Do you have an estate agent accreditation?
- Are you proficient in Microsoft Office (Word, Excel, Outlook)?
- Do you have experience with conflict resolution and guest vetting?
Experience:
- guest-facing hospitality and property management: 5 years (Required)
License/Certification:
- driver’s license? (Required)
Location:
- Cape Town, Western Cape (City of Cape Town) (Required)
Work Location: In person
