Customer Service Advisor
Full time @Huntswood posted 3 weeks ago in Call Centre Shortlist Email JobJob Detail
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Job ID 191626
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Offered Salary 0
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Career Level Entry-level
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Experience 2 Years
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Gender Both
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Industry Sales
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Qualifications Matric Certificate
Job Description
Reference: 174301
We’re Hiring: Customer Service Advisors (Webchat & Voice)
Join Huntswood – A ResultCX Company
Are you a confident communicator with a passion for customer service?
Do you thrive in a fast‑paced environment and love creating WOW moments?
If your answer is YES, then this is your next big opportunity!
What You’ll Do
Manage multiple webchat conversations while handling inbound calls professionally
Deliver high‑quality service in line with performance standards and SLAs
Build rapport and trust with customers using clear, empathetic communication
Resolve customer issues at first point of contact
Maintain exceptional accuracy and attention to detail
Ability to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of call
What You Bring
Matric / NQF Level 4
Clear credit & criminal record
Computer literate
Minimum 1 year experience in customer service (webchat + voice)
Understanding of UK market (insurance experience is a bonus!)
Strong written and verbal communication skills
Ability to adapt to different customer needs
Why You’ll Love Working With Us – Benefits
Joining Huntswood means being part of a company that puts people first. Our benefits include:
Fully covered medical insurance — 100% paid for, because your health comes first
Performance-based incentives — your hard work = real rewards
Attendance bonuses — show up, get rewarded
Monday breakfasts & dignity packs — start the week supported
Growth & career development programmes — your future is our priority
A collaborative, positive, people‑centric culture — a place where you truly belong
Ready to Step Into Your Next Big Opportunity?
If you’re driven, customer-focused, and ready to join a dynamic global team, we want to hear from you!
Apply today and be part of something incredible with Huntswood.
Core Behaviours
At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:
Deliver WOW!
Own it — take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WoW” moments for your customers every time.
Servant Leadership
Enable and empower all employees.
Our people are at the heart of our success.
Do the right thing
Be Empathetic
Be respectful to everyone, always
Act with integrity, even when no one is looking.
Winning Mindset
Bring your A‑game every day.
Passion is contagious- work every day like it is your first day on the job.
Strive for Greater
Stay dedicated to continuous improvement.
Challenge the status quo and bring forward your best ideas.
“It’s not just about what we do, but how we do it — our behaviours are what make us special.”
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