Customer Service Agent
Full time @HGS posted 1 year ago in Customer Service Shortlist Email JobJob Detail
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Job ID 140945
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Offered Salary 0
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Career Level Entry-level
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Experience Less Than 1 Year
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Gender Both
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Industry Customer Service
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Qualifications Matric Certificate
Job Description
Location
Full job description
Hinduja Global Solutions Ltd
Are you ready to bring your problem-solving skills and customer-focused energy to a role that makes a difference? Join our on-site team in Woodstock, Cape Town, as a Customer Service Agent, where you’ll handle inbound calls and emails, troubleshoot issues, and provide personalized solutions. You’ll assist customers confidently, upsell services, and document interactions accurately. Thrive in a fast-paced, supportive environment where your ability to build rapport and solve problems truly matters.
Please note: You must be based in Cape Town, South Africa, for this on-site opportunity.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
- Competitive salary
- Annual leave entitlement: 15 days per annum and, 17 days after 2 years
- Comprehensive funeral cover.
- Medical insurance to keep you healthy and protected.
- Fully funded transportation to your home after shift.
- Flexible Schedule Options
- Career advancement in a fast-growing organization
- People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
- Are you passionate about delivering outstanding customer experiences?
- Do you connect easily with people and communicate clearly?
- Are you a problem-solver who thinks on your feet and takes ownership of queries?
- Can you navigate multiple systems confidently and embrace tech-driven work?
- Are you adaptable, open to feedback, and driven to meet targets?
If you’re ready to make a real impact and grow your career in a collaborative, customer-obsessed team — this is the role for you.
Requirements:
- Demonstrated (at least 1 year) of contact centre or customer-facing experience.
- Exceptional communication and active listening skills.
- Capable of handling challenging interactions with patience and composure in a fast-paced 24/7 environment.
- Comfortable with technology and navigating multiple systems.
- Adaptable, results-driven, and adept at taking ownership to ensure first class customer service to all clients.
- Must be located in Cape Town, as this is an on-site role.
