Customer Service Consultant (Travel)

Full time @Lufthansa InTouch posted 9 months ago in Customer Service
  • Cape Town City Centre, Cape Town, 8000, Western Cape, South Africa View on Map
  • Post Date : October 21, 2025
  • Apply Before : November 30, 2026
  • Salary: R9,185.00 - R9,185.00 / Monthly
  • 8 Application(s)
  • View(s) 81
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Job Detail

  • Job ID 140961
  • Offered Salary  0
  • Career Level  Intermediate or mid-level
  • Experience  Less Than 1 Year
  • Gender  Both
  • Industry  Customer Service
  • Qualifications  Matric Certificate

Job Description

Location

Cape Town, Western Cape

Full job description

  • Assist customers with all travel related services and customer enquiries (Inbound & Outbound).
  • Achieve, ensure and maintain optimal accessibility for customers to support the achievement of performance targets.
  • Deliver exceptional and consistent customer service to ensure high-quality interactions and satisfaction in every customer engagement.
  • Always maintain up-to-date product knowledge to ensure consistent and effective customer satisfaction.
  • Meet daily productivity expectations, including call volume, response times, and resolution.
  • Provide excellent customer service, resolve issues efficiently, and ensure a smooth travel experience for passengers.

Job Types: Full-time, Permanent

Pay: From R9 185,00 per month

Application Question(s):

  • Do you have secondary education (Matric) with 50%+ achievement on subjects Geography/Tourism and Maths LIT/Pure
  • Do you have at least 12 months experience working in an international Contact Centre Environment?
  • Are you comfortable to work within a 24/7 shift environment?
  • Are you available to start in the next 2 Weeks?

Work Location: In person

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