Factory Shop Supervisor – FMCG/Retail

Full time @West Coast Personnel posted 1 day ago in Retail

Epping, Cape Town, 8001 View on Map
Post Date : September 25, 2026
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Job Detail

Job ID 204888
Offered Salary 0
Career Level Intermediate or mid-level
Experience 5 Years
Gender Both
Industry FMCG
Qualifications Matric Certificate

Job Description

Reference: CPT001354-JA-1

Epping, Cape Town
R20 000 TCTC per month

A well-established FMCG business is seeking an experienced Factory Shop Supervisor to support the effective, compliant and profitable operation of a busy factory retail shop in Epping.

This is a hands-on supervisory role covering daily store operations, staff supervision, sales performance, stock control, cash management, customer service, food safety, housekeeping and administration.

Duties & Responsibilities

Key Responsibilities\

Supervise daily factory shop operations and staff.
Support sales and profitability targets.
Monitor daily sales performance, promotions and product presentation.
Maintain strong customer service standards.
Allocate staff duties and monitor performance.
Manage stock levels, rotation and replenishment requirements.
Assist with stock takes, recounts and stock investigations.
Monitor short-dated, damaged and excess stock.
Supervise cash-ups and till reconciliations.
Investigate and report cash discrepancies.
Ensure refunds, discounts and voids follow procedure.
Maintain accurate records and administrative documentation.
Coach, motivate and train staff.
Monitor attendance, punctuality and performance.
Ensure compliance with food safety, hygiene and quality procedures.
Maintain temperature records and quality checks.
Ensure workplace Health & Safety, security and asset-protection procedures are followed.

Minimum Requirements\

Grade 12 / NQF Level 4.
Minimum 5 years’ retail experience.
Minimum 2 years’ supervisory experience in a retail environment.
Experience in stock control, cash management and customer service.
Strong knowledge of retail operations.
Good numerical and analytical ability.
Strong leadership and communication skills.
High attention to detail.
Computer literate, including Excel and POS systems.
Syspro / retail systems exposure advantageous.
Food safety knowledge advantageous.
Willing to work weekends, public holidays and overtime when operationally required.
Able to travel between factory shops if required.