Customer Service
- Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
- Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion and Turnover.
- Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
- Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.
Visual Merchandising
- Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers
- Steam, tag, price, hang, fold, replenish product and optimize space
- Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers
Stock Control
- Monitor stock levels on the sales floor and assist with replenishing walls and tables
- Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process
- Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements
- Receive and unbox product timeously when delivered, actively replenish on a daily, weekly and when required
Daily Operations and Housekeeping
- Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster
- Process customer transactions accurately and efficiently using POS system, cash handling, variance schedule updated, credit/debit card and payment methods
- Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces and maintenance of general housekeeping
SKILLS AND PERSONAL ATTRIBUTES
- Grade 12
- Computer literacy
- Higher education (Advantageous)
- 1 – 2 years work experience preferably in retail environment
- Knowledge of retail practices
- Demonstrated ability to perform customer service duties.
- Leadership skills
