Admin Assistant & Student Support Departmental Administrator
Full time @Belgium Campus iTversity posted 4 months ago in Academic Shortlist Email JobJob Detail
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Job ID 164439
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Offered Salary 0
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Career Level Entry-level
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Experience 2 Years
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Gender Both
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Industry Education and Academia
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Qualifications Diploma
Job Description
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Core duties & Responsibilities |
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| Area | Outcomes |
| Student Support Department Administration | – Sending and monitoring last-attempt letters to at-risk students.
– Facilitate and organise student workshops. – Manage the extra time/concessions list. – Develop workshop presentations. – Creating Posters & info graphics for the Student Support Department. – Administrative support for student disciplinary issues. |
| Student administration | – Provide assistance to members of staff as well as students who require documents to be printed and/ or scanned.
– Assist with all student and other academic-related queries. – De-enrol or withdraw students from “Belgium Campus Admin” when required/ instructed to do so. – File student documentation, in respective students’ files. – All other administrative duties that might be required. |
| Special needs students | – Assist students with issues that may be affecting their ability to study.
– Liaise with and refer students to appropriate departments or staff for assistance. – Create new (physical) student files upon confirmation of enrolment of a new student. |
| Customer interaction | – Contacting the responsible person who is responsible for the students’ fees if the student is reluctant to get assistance for this at-risk academic behaviour.
– Review and respond appropriately to all email, online, telephonic and in-person queries received. – Organize on-campus activities including a one-on-one with students and group-based workshops e.g. career seminars |
| Workshop facilitation | – Provide regular reports to the head of the student support department on the following:
o On a monthly basis, all activities are undertaken to improve how the counselling department functions. o The number of students that the counsellor(s) assisted and mechanisms that were utilized to assist students. |
Candidate Requirements
Reference: copy-Student Supp Admin 1-2026
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Job Qualifications |
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| Education | – A minimum Administration qualification |
| Language | – English and any other African language; sign language is an added advantage |
| Work Experience | – At least 1-2 years of experience in higher education or student support is advantageous. |
| Knowledge | – Must have knowledge of successfully coordinating and facilitating student workshops and |
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Personal Attributes |
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| Preferred personal attributes | – Creative and good at problem-solving.
– Excellent communication and interpersonal skills. – Proven ability to communicate effectively with different types of people and in cross-cultural environments. – Strong passion for the education and development of students. |