Collections Agent

Full time @Lendplus Technology (Pty) Ltd posted 1 day ago in Financial Services
  • 10th Floor Offices, 2 Long Street, Cape Town City Centre, Cape Town, 8000 View on Map
  • Post Date : September 17, 2026
  • Salary: R7,500.00 / Monthly
  • 0 Application(s)
  • View(s) 7
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Job Detail

  • Job ID 199325
  • Offered Salary  0
  • Career Level  Intermediate or mid-level
  • Experience  2 Years
  • Gender  Both
  • Industry  Financial services
  • Qualifications  Matric Certificate

Job Description

Debt Collections Agent

Location: Cape Town CBD

Key Responsibilities:

  • Proactively contact debtors via telephone or written communication to secure payment arrangements.
  • Negotiate and set up realistic and sustainable repayment plans in line with company policies.
  • Accurately maintain records of customer interactions, agreements, and payment progress.
  • Ensure customer information is complete and up to date, including contact details and supporting documentation.
  • Adhere to all applicable debt collection laws, including compliance with NCR regulations.
  • Foster positive relationships with clients to encourage timely payments and reduce delinquency.
  • Investigate and resolve billing disputes and customer queries to avoid further arrears.
  • Utilise investigative tools and techniques to trace and engage with uncontactable clients.
  • Handle objections and complaints professionally, ensuring a high standard of customer service.
  • Liaise with internal teams to address client issues and provide feedback and progress updates.
  • Submit regular reports on outstanding accounts and recovery outcomes.
  • Consistently meet daily, weekly, and monthly collection targets and adhere to performance KPIs.

Required skills

Excellent verbal and written communication skills (multilingual proficiency is a strong advantage). High attention to detail with strong administrative and data entry abilities Results-driven and capable of working independently in a fast-paced, target-oriented environment. Sound understanding of the National Credit Act (NCA) and debt collection procedures. Strong negotiation and persuasion skills, with the ability to handle sensitive financial discussions

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