EXECUTIVE HOUSEKEEPER
Full time @Hyatt Regency Cape Town posted 6 months ago in Domestic Worker's , in Hospitality & Entertainment Shortlist Email JobJob Detail
-
Job ID 145924
-
Offered Salary 0
-
Career Level Senior-level
-
Experience 5 Years
-
Gender Both
-
Industry Hospitality
-
Qualifications Diploma
Job Description
🔹 Guest Satisfaction
- CES scores, Pulse Survey results, and online reviews related to cleanliness and housekeeping service.
- Feedback from VIPs and loyalty members.
🔹 Operational Efficiency
- Budget adherence, cost control, and labor optimization.
- Room turnaround times and productivity rates.
🔹 Team Engagement
- Staff retention, absenteeism, and morale.
- Participation in training and development programs.
🔹 Compliance
- Health and safety audit scores.
- Adherence to brand standards and regulatory requirements.
🔹 Innovation
- Implementation of new systems, tools, or processes.
- Measurable improvements in sustainability and guest satisfaction.
🎓 Qualifications & Experience
📚 Education
- Degree or Diploma in Hospitality Management or a related field (preferred but not mandatory).
🧳 Experience
- Minimum 5 years in a senior housekeeping role within a 4 or 5-star hotel.
- Proven ability to lead large teams and manage complex operations.
💼 Skills
- Strong operational, financial, and strategic planning capabilities.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with housekeeping technology, quality control systems, and sustainable practices.
🧠Key Competencies
- Strategic Leadership & Vision: Ability to align departmental goals with the hotel’s broader mission.
- Guest-Centric Mindset: Passion for creating memorable guest experiences.
- Team Development & Mentorship: Commitment to growing and empowering staff.
- Operational Excellence: Precision in managing day-to-day operations.
- Budget & Resource Management: Skill in balancing cost control with service quality.
- Health, Safety & Compliance: Vigilance in maintaining a safe and legal work environment.
- Innovation & Continuous Improvement:
Other jobs you may like
-
Kitchen Manager
- @ Faircape
- 1 Andries Pretorius Street Somerset West 7130