Strategic Growth / Product Manager (Fintech / Payments)
Full time @The-Focus-Group posted 6 months ago in Financial Services Shortlist Email JobJob Detail
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Job ID 123731
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Offered Salary 0
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Career Level Senior-level
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Experience 5 Years
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Gender Both
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Industry financial services
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Qualifications Degree Bachelor
Job Description
Strategic Growth Director – Fintech (JHB or CT)
Global Payments Infrastructure Firm
We’re hiring a strategic leader to manage and grow relationships with our largest enterprise clients ($100k+/month). You’ll be the primary point of contact, driving retention, expansion, and strategic alignment across the client lifecycle.
🚀 Role Scope
Client Success & Retention
- Own post-signature client journey and ensure long-term success
- Build consultative, high-touch relationships across client teams
- Develop success plans and drive strategic stakeholder engagement
- Identify client needs and deepen alignment proactively
Commercial Growth
- Analyze performance and product usage to identify growth opportunities
- Drive adoption, upsells, and cross-sells using data insights
- Monitor transaction volumes and engagement to improve utilization
- Recommend and execute expansion strategies
Product Enablement
- Deliver strategic expertise and product education
- Monitor product performance and escalate blockers
- Guide clients on implementation and integration best practices
Service Excellence
- Oversee SLA adherence and issue resolution
- Track support tickets and ensure internal alignment
- Foster a proactive, responsive service culture
Cross-Functional Collaboration
- Coordinate with Sales, Legal, Product, Support, Finance, Data, Fraud, and C-Suite
- Align internal teams on client strategy and delivery
- Manage stakeholders to support client success
🧠 Must-Have Qualifications & Experience
- Bachelor’s degree or equivalent experience
- 5+ years in consulting, investment, product, or related field
- Strong commercial and sales acumen
- Outstanding analytical and data-driven decision-making skills
- Fintech or startup experience is non-negotiable
🧩 Key Traits & Capabilities
Leadership & Strategy
- Strategic thinker with project management skills
- Comfortable engaging with ExCo and senior stakeholders
- Skilled in stakeholder influence and negotiation
Interpersonal Strengths
- High EQ and people-first mindset
- Charismatic and trust-building
- Collaborative team player with client-first approach
Mindset & Work Style
- Entrepreneurial self-starter
- Adaptable and composed under pressure
- Manages multiple priorities independently
📍 Logistics
- Based in Johannesburg or Cape Town
- Willingness to travel up to 30%
🌱 Nice-to-Have / Coachable Skills
- Analytical/statistical background
- Payments experience (South Africa or global)
- Knowledge of e-commerce and payment tech trends
