Key Performance Areas
- Execute own work and teamwork according to set operating procedures and service level agreements. Execute own work and teamwork in line with governance and compliance processes.
- Monitor and report on own and teams’ transactional activities to provide timely information for decision making.
- Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met (daily to 3 months).
- Coordinate and participate in learning interventions to establish a learning and development culture within the team.
- Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.
- Coordinate team activities to meet and exceed internal and external customer expectations.
- Analyse and consolidate end of shift reports to identify corrective actions.
- Implement daily operational plans.
- Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.
