Duties & Responsibilities
- Take fully detailed bookings and advise clients of details pertinent to their bookings.
- Capture bookings into computer same day, in order that the client may submit their Container Release requirements to the National Container Dept in Durban.
- Attend booking transfers / amendments / cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable.
- Advise clients of latest schedule information.
- Action Operational queries on Vessels timeously and comprehensively.
- Ensure that MSC Carrier Haulage departments are notified of all amendments to any Carrier Haulage bookings once that vessel stacks are open.
- Submit Late Arrivals and late additional bookings to MSC Operations Department.
- Advise shippers of any short shipments and take the necessary action by reducing bookings and where Advance manifesting is involved, ensure that the appropriate EMCs are actioned.
- Quote freight rates and full spectrum of Landside Charges.
- Filing rates
- Advise clients timeously of transshipments details if required.
- Arrange for certificates for the vessels – to comply with LC requirements, as required by the clients – to be checked by channel controller.
- Assisting where necessary by following and ensuring that “Abandoned Cargo” procedures and monitoring thereof is actioned.
- Compile ‘’Booking Evaluation’’ forms, from details supplied by clients, for destination Countries governed by Sanction Compliance Procedures and perform required cross checks on Sanctions Link.
- Ensuring that Email “Inbox” is updated and clear and that timeous response is sent on all incoming mail.
- Manifest Corrector Instructions must be carried out timeously and accurately.
- Where asked to do so, assist with Account / Demurrage queries timeously.
- Perform canvassing in conjunction with Export Sales Team.
- Joining the export sales developments managers on client visits
- Attend to Navis queries.
- Ensuring that all amendments made on Hazardous Shipments are communicated to the Hazardous Data Capturer Clerk.
